Report & Supports

Experiencing issues with an agent?

Please report any problems with:

- Bad manners or unprofessional behavior
- Poor performance or not meeting expectations
- Lack of communication or responsiveness
- Any other concerns

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Let us know, and we'll address the issue promptly to ensure you receive the best possible service.

Experiencing technical issues with our website or messaging system?

Please report any problems with:

- Website pages not loading properly
- Pictures not displaying
- Hidden or missing text
- Error messages
- Other technical issues

Let us know, and we'll work to resolve the issue as soon as possible!

Report a Concerned Coworker

If you suspect a coworker is planning to engage in criminal activity, such as:

- Theft or stealing on the job
- Running off with company property or assets
- Failing to return to their home country when required (visa violation)

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Please report it to us immediately. Your information will be kept confidential and reviewed promptly.
 

If you're experiencing any issues or concerns with:

- Your work assignment
- Your roommate
- Homesickness or wanting to return to your home country
- Anything else

Please don't hesitate to reach out to us.

Need Assistance with Refund Issues?

- Refund delays or taking too long to process? (Please specify the expected refund date and current status)
- Incorrect refund amounts? (Please provide the correct amount and the amount received)
- Other refund-related issues? (e.g. refund not issued, refund processed to incorrect account, etc.)
- Anything else related to your refund? (e.g. missing refund confirmation, unclear refund status, etc.)
 

Experiencing any issues with:

- Registration fees?
- Waiting for your visa to be processed?
- Passport-related problems?

Please let us know, and we'll do our best to assist you